Content designUX writingVoice and tone

Conversational Design

Erika Hall

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How to make interfaces feel more like good human conversation, and when conversation is the right design model.

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160 pages2018A Book ApartYour rating

About this book

Conversational Design, by Erika Hall, asks how digital systems can come across as less robotic and more real. The book shows what turns an interaction into a real conversation and how designers can get more at ease working with language. Erika Hall moves from the human interface to the use of personality and to getting the work done, showing how communication skills can improve technology.

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