Leadership & managementInfluence
Crucial Conversations
Kerry Patterson
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Tools for talking when stakes are high, opinions vary and emotions run strong.
272 pages2001McGraw-Hill Companies, TheYour rating
About this book
Crucial Conversations offers skills for the talks where stakes are high, opinions differ and emotions run hot. The authors cover how to make a point persuasively rather than abrasively, and how to get dialogue moving again when the other person erupts or shuts down.
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