Never Split the Difference

About this book

Never Split the Difference sets out a field-tested approach to negotiating, drawn from Chris Voss's years as an FBI hostage negotiator. The book takes readers inside high-stakes negotiations and lays out the nine key principles Voss and his colleagues relied on when lives were at stake. Voss's career took him from policing the streets of Kansas City to sitting opposite bank robbers, gang leaders and terrorists.